The CEPU (the Union) is the union representing workers in communications, electrical, electronic, energy, information, postal, plumbing and allied services industries. The Union collects personal information in order to conduct work as a trade union. The activities of trade unionism include, but are not limited to, representing and informing workers on employment related matters as well as campaigning and lobbying on behalf of workers on matters such as industrial relations, superannuation, political economy, equality and living standards, in order to further the interests of our members and the broader community. The Union operates in the political, legal, industrial and social spheres.
The Union is committed to protecting your privacy and providing you with information and services relevant to you.
In this Policy, the Union includes the CEPU (registered as the Communications, Electrical, Electronic, Energy, Information, Postal, Plumbing and Allied Services Union of Australia),our National and State Branches and Divisions.
How this Policy applies
This Policy applies to personal information the Union collects from you, via one of our websites, social media, telephone, email, fax, workplace visits, in person and/or in writing. This Policy also applies to personal information the Union collects from the Australian Council of Trade Unions (ACTU) or any other third party, about you.
What kinds of information does our Union collect?
From time to time you may voluntarily supply your personal information to the Union. The Union will record your email address if you send us an email, subscribe to an email newsletter or complete a form where this information is requested.
Depending upon the circumstances, you may provide to the Union, and the Union may collect, information such as, but not limited to:
- your name;
- your contact details;
- your social media details (e.g. Blogs, Twitter, Facebook, LinkedIn);
- your gender;
- your date of birth;
- your marital status;
- your employment details;
- your regular direct debit details;
- your educational qualifications; and
- your enquiry or complaint details.
Some personal information is considered sensitive information and includes:
- your political opinions;
- your political party membership (if any);
- your union membership (if any);
- your racial or ethnic origin;
- your religious beliefs;
- your sexual orientation;
- any disabilities, illnesses or injuries you may have; and/or
- any other health information.
The Privacy Act and APPs allows the Union to collect sensitive information which relates solely to Union members or people who have regular contact with the Union if the sensitive information relates to the Union’s functions or activities. We will only collect sensitive information where we have received your consent to your personal information being collected, used, disclosed and/or stored by the Union in accordance with this Policy.
Why do we collect it?
When you provide your personal information, it allows us, for example, to assist you with industrial relations and employment queries, inform you about industrial, social and political campaigns, and accept your application for membership. You may supply personal information to the Union by, for example, responding to a survey, filling in a meeting attendance sheet, taking part in a competition, completing a membership form, discussing your issues with a delegate, or signing up to a campaign. The Union only collects personal information that is necessary for the Union to perform its functions and/or activities.
The Union collects, holds, uses and discloses your personal information for reasons including but not limited to:
- assisting you with industrial relations and employment queries;informing you about industrial, social and political campaigns;
- informing you about your rights at work;
- informing you about changes to legislation;
- referring you to a legal practitioner, accountant, translator or other professional;
- improving our service delivery;
- completing campaign petitions
- managing our relationship with you;
- conducting surveys and research;
- providing educational services and professional development;
- conducting Union elections;
- conducting industrial and political campaigns;
- undertaking direct marketing activities; or
- other matters as required under legislation
How do we collect Personal Information?
We will collect personal information directly from you via phone, Internet, hard copy form, email, social media, or in person unless:
- you have consented to the Union’s collection of your personal information from third parties – for example, from the ACTU, or your representatives; or
- when we are legally required to do so; or
- it is unreasonable or impractical to collect it from you directly.
Where we have collected personal information about you either directly or by other means as set out above, we will notify you at the time, or as soon as practicable, to ensure that you are aware of such collection and its purpose.
What do we do with unsolicited information?
If we receive unsolicited personal information about or relating to you and we determine that such information could have been collected in the same manner if we had solicited the information, then we will treat it in the same way as solicited personal information and in accordance with the APPs. Otherwise, if we determine that such information could not have been collected in the same manner as solicited personal information, and that the information is not contained in a Commonwealth record, we will, if it is lawful and reasonable to do so, destroy or de-identify the information.
How does the Union hold personal information?
Wherever reasonably practicable, the Union holds electronic personal information on data servers that are owned and controlled by the Union in Australia. The data servers are password protected and login secured. However, by providing personal information to the Union you consent to your information being stored and processed on a data server or data servers (e.g. cloud services) owned by a third party or third parties that may be located outside of Australia. The Union will take reasonable steps to ensure that any third party providers comply with the APPs. If personal information is only routed through servers located outside of Australia – this is not regarded as a disclosure.
Wherever reasonably practicable, the Union holds physical personal information in access controlled premises.
When the Union no longer requires your personal information for a specific purpose and we are not required to keep it to comply with any laws, we will take such steps as are reasonable in the circumstances to destroy your personal information or to ensure that the information is de-identified.
Can I access and/or seek correction to personal information held by the Union?
You have the right to request access to your personal information and request that it be updated or corrected. In most cases you can gain access to your personal information that the Union holds. To request access to, correction of, or updating of any personal information held about you, please write to the Privacy Officer at the following address:
Privacy Officer CEPU
PO Box 380
Rosebery NSW 2018
Or email: email@example.com
General enquiries can be made via telephone by calling 02 9663 3699
The Union requires that you provide proof of identity in order to seek access to your personal information. The Union may refuse to provide access if permitted to do so by law or under the APPs. The Union will seek to provide you with access to your personal information within 30 days of receipt of a valid request.
Please ensure that your personal information details are up to date. The Union may also take steps to update your personal information by reference to publicly available sources such as telephone directories or electoral rolls, or may endeavour to call or email you to ensure your information is accurate, up to date, complete and relevant.
The CEPU Membership Department can be contacted at the following address: firstname.lastname@example.org.
What kinds of information does the Union website collect?
The Union websites collect two types of information. The first type is anonymous information. The web server makes a record of your visit and logs the following information for statistical purposes:
- the user’s server address;
- the user’s top level domain name (e.g. com, .gov, .net, .au, etc.);
- the date and time of the visit to the site;
- the pages accessed and documents downloaded;
- the previous site visited; and
- the type of browser used.
No attempt will be made to identify users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect the internet service provider’s logs.
Another way information may be collected is through the use of “cookies”. A cookie is a small text file that the website may place on your computer. Cookies may be used, among other things, to track the pages you have visited, to remember your preferences and to store personal information about you.
You can adjust your Internet browser to disable cookies or to warn you when cookies are being used. However, if you disable cookies, you may not be able to access certain areas of the Website or take advantage of the improved web site experience that cookies offer.
What about the links to external sites?
Our websites may contain links to other websites and social media pages including Facebook and Twitter. We are not responsible for the privacy policies of the entities responsible for those websites and we recommend that you review the privacy policies applicable to any other websites you visit.
Do I have to give my name or other personal details when dealing with the union?
You can choose to interact with us anonymously or by using a pseudonym where it is lawful and practicable. For example, you may wish to make comment or enquire about a particular campaign anonymously or under a pseudonym. Your decision to interact anonymously or by using a pseudonym may affect the level of services we can offer you. For example, we may not be able to assist you with a specific industrial enquiry or investigate a privacy complaint on an anonymous or pseudonymous basis. We will inform you if this is the case and let you know the options available to you.
Using your information for direct marketing
We will deem provision of personal information as consent to our use and disclosure of your personal information for the purposes of direct marketing which may include providing you with information about events, products or services which may be of interest to you.
By providing your information to ETU, you will also be deemed to have provided your consent to the use and disclosure of your personal information to particular third parties for a direct marketing purpose.
If you do not want us to use your personal information for direct marketing purposes, or do not wish for any third party to use your personal information for a direct marketing purpose, you may elect not to receive direct marketing at the time of providing your personal information, by unsubscribing, opting out or getting in touch with the Union.
Can I Unsubscribe or opt out of Direct Marketing?
Yes, If you no longer wish to receive direct marketing or other communications, you may request at any time to cancel your consent to such communications as follows:
- If subscribing to an email newsletter you may “unsubscribe” at any time from the newsletter mailing list, by clicking on the “unsubscribe” button at the bottom of the newsletter;
- The Union may, from time to time, send you text messages about issues of importance such as events or campaigns. You may “opt out” by texting STOP in reply to a text message from the Union; or
- You may contact us at any time by mail or email directed to our Privacy Officer.
To whom might we disclose your personal information?
The Union may disclose your personal information, in connection with or to further the purposes outlined above, to:
- the ACTU;
- other Australian trade unions;
- affiliated trades halls or labour councils;
- political parties;
- government bodies or agencies (including the Fair Work Commission, the Fair WorkOmbudsman, the Australian Tax Office, an anti-discrimination body, a work/occupational health and safety regulator);
- organisations to whom we outsource functions (including information technology providers, print service providers, mail houses, debt collection agencies, insurance companies, call centres), market research;
- organisations who provide news services in respect of matters of relevance to ETU members, including, but not limited to, finance, property and health matters.
- other global Unions e.g. IndustriALL, International Labour Organization
- otherwise as you have consented; and/or
- otherwise as required by law.
The Union does not sell or licence your personal information to third parties. We take reasonable steps to ensure that each organisation that we disclose your personal information to is committed to protecting your privacy and complies with the Australian Privacy Principles, or is subject to a law or scheme that is at least substantially similar to the way in which the Australian Privacy Principles protect information.
By providing your personal information to the Union, you consent to us transferring your personal information to such other organisations.
Do we use Government Identifiers?
We will not adopt as our own identifier a government related identifier of an individual, such as a tax file number or Medicare card number and will only use or disclose a government related identifier where the use or disclosure:
- is reasonably necessary for the Union to verify your identity for the purposes of our activities or functions;
- is reasonably necessary for the Union to fulfil its obligations to an agency or a State or Territory authority;
- is required or authorised by or under an Australian law; or
- is reasonably necessary for one or more enforcement related activities conducted by, or on behalf of, an enforcement body.
What about my privacy as a Job Applicant?
Where you provide information to the Union in relation to a job application the personal information you provide will only be collected, held, used and disclosed for the purposes of considering your potential employment with the Union. Where you provide the details of referees, you confirm that you have informed the referees that you are providing their contact information to the Union and they have consented to the Union contacting them and discussing the personal information you have provided in relation to the job application.
Can I make a complaint about a privacy breach?
Yes, to make a complaint about an alleged breach of the APPs please write to or email the Privacy Officer at one of the following addresses:
Privacy Officer CEPU
PO Box 380
Rosebery NSW 2018
Or email: email@example.com
All complaints must be in writing. Please provide all details about your complaint as well as any supporting documentation to the Privacy Officer. If you provided a pseudonym or dealt with the Union anonymously, it may be difficult to investigate such a complaint.
How will our Union deal with complaints?
The Union will seek to deal with alleged breach of the APPs by treating privacy complaints seriously, dealing with complaints promptly and confidentially and undertaking an investigation of complaints by the Privacy Officer.
The outcome of an investigation will be provided to the complainant where the complainant has provided proof of identity. The Union will seek to respond within 30 days of receipt of a valid complaint.
Variations to the Policy
This Policy may be varied from time to time and an updated version will be posted on the Union’s websites. Please check our websites regularly to ensure that you have the most recent version of this Policy.
UPDATED JUNE 2019